Legal terms and conditions of use and contracting of Koko Genetics™

These Terms govern the use of the Web and the contracting of GENELINK, S.L.'s services under the Koko Genetics brand. Also read the Informed Consent and Privacy Policy before registering a kit. Browsing the Web does not equate to accepting a purchase, a contractual modification, or a voluntary option.

Essential summary before buying

• The product, the species, the total price, taxes, shipping, kit validity, and territorial availability are displayed before checkout.
• The kit must be registered, used within 12 months of purchase and before the printed expiration date, and returned through the authorized channel from the country of purchase.
• We analyze dog or cat DNA. Reports are informational, not a veterinary diagnosis; breed, ancestry, and kinship estimates are not an official pedigree or lineage.
• Before clinical, pharmacological, reproductive, sterilization, or euthanasia decisions, consult a veterinarian and confirm the finding with an appropriate independent method.
• The included updates have no additional cost within the contracted species, account, and modality as long as the function remains compatible and available; they do not include any other separate sample, species, or product.
• DNA Connect and any research or development with data are separate options, disabled by default and revocable under the terms of the Informed Consent.
• If a sample produces no results, the controls, repeat options, and limits of section 14 shall apply, without prejudice to legal rights in accordance with.
• The consumer has 14 calendar days to withdraw, with different rules for sealed kits, initiated services, and digital content; early commencement requires a separate action.

1. Who we are

1.1 Website Owner and Provider: GENELINK, S.L., owner of Koko Genetics™. NIF B98649494. Registered office: calle Arquitecto Mora 5, 2nd floor, door 4, 46010 Valencia, Spain.

1.2 Mercantile Registry of Valencia: volume 9817, book 7099, folio 82, sheet V-160314, registrations 1st and 2nd.

1.3 General contact, support, claims and security or product incidents: info@kokogenetics.com · Phone: +34 960 090 596. Data protection: lopd@tellmegen.com. Data Protection Officer: dpo@tellmegen.com.

1.4 This information is provided in accordance with Law 34/2002, on services of the information society and electronic commerce. The manufacturer's information, responsible for the product, identification, warnings and safety instructions applicable to the kit are also displayed in the offer, the packaging or the accompanying documentation.

1.5 Koko Genetics, tellmeGen and Vivabioma are brands of GENELINK and may share corporate infrastructure and support. This does not authorize combining data from their services for new purposes; any combination requires prior information and the corresponding legal basis.

1.6 The service is organized from Spain. The laboratories and suppliers acting on behalf of GENELINK are identified in the current information accessible from the Privacy Policy. Replacing a supplier does not extend purposes or reduce rights.

2. Scope and contractual documents

2.1 These Terms apply to those who browse the Web, create an account, or contract kits, analyses, digital content, or functionalities from Koko Genetics.

2.2 A consumer is anyone acting primarily for a purpose outside of their business or professional activity. Breeders, clinics, veterinarians, animal shelters, distributors, insurers, researchers, and other professional clients are also governed by their specific contract; rights legally reserved for consumers do not extend to those acting as professionals.

2.3 They form the contract, in the version provided before payment and confirmed on a durable medium:

The order summary, with product, species, country, total price, taxes, shipping, and special conditions.

These Terms.

Informed Consent for the Genetic Analysis of Companion Animals.

The Privacy Policy and the Cookie Policy.

The return, repeat, and update policies expressly incorporated into the order.

The product sheet, scope, technical requirements, validity, and limitations shown before contracting.

2.4 In product, price, and particular conditions, the order summary prevails; in purchase, payment, delivery, and withdrawal, these Conditions prevail; in analysis, sample, scientific limitations, and voluntary decisions, the Informed Consent prevails; in personal data, the Privacy Policy prevails. Imperative regulations always prevail.

2.5 Frequently asked questions and educational materials help to understand the service, but do not substitute specific contractual information. Public statements form part of the contract when consumer regulations so provide.

3. Formation, testing, and filing of the contract

3.1 Before paying, you may review and correct the order. The final button will unequivocally indicate the obligation to pay. The acceptance of the contract is separate from DNA Connect, research, commercial communications, early start, and other voluntary options, which will not be pre-marked.

3.2 Upon clicking the payment button, you place an order. The automatic acknowledgment confirms its receipt, not necessarily its acceptance. The contract is perfected when we send the confirmation or unequivocally begin performance.

3.3 We may reject before such acceptance and refund in full what was charged due to unavailability, territorial restriction, reasonable suspicion of fraud, dispute over the animal, technical impossibility, non-authentic kit, or a manifest and objectively recognizable error in product or price.

3.4 Within a maximum of 24 hours from acceptance, we will send the order confirmation and contractual information on a durable medium. If you do not receive it, you must report it to info@kokogenetics.com.

3.5 We archive the accepted version, date, time, order, language, and acceptance acts for the legally prescribed periods. You can download your copy from your account or request it from support.

3.6 The contract is formalized in the language shown during the process. An offer remains valid for the indicated period or as long as it is accessible, except for exhaustion, manifest error, or a limitation communicated before acceptance.

4. Purchases from distributors, gifts and third-party kits

4.1 If you purchase the kit from a distributor or platform other than GENELINK, that seller is responsible for the physical sale, price, invoice, delivery, withdrawal, and conformity that legally correspond to them. The sheet must identify the seller.

4.2 GENELINK provides the analysis and platform when the authentic kit is registered and the current documents are accepted. It may request proof of purchase, code, and information necessary to verify that the kit originates from an authorized channel, has not been used, and is compatible.

4.3 Counterfeit, tampered with, duplicated, already registered, resold against channel conditions, or acquired from an unauthorized source kits may be rejected for security or fraud. This does not affect the buyer's actions against the responsible seller.

4.4 In gifts and multiple orders, the payer is not authorized to register the sample or access results. Each animal must be linked to an authorized person who uses their account and accepts the Informed Consent.

5. Changes to the Terms and Service

5.1 We may publish new Terms for future orders. Each version has a code and date, and you can request the version history at info@kokogenetics.com. Changes do not reduce rights already acquired.

5.2 In current contracts, we will only introduce changes for a valid reason: applicable regulation; security; fraud or abuse prevention; scientific or technical evolution; interoperability; error correction; continuity; supplier substitution; or territorial adaptation. They will not have any additional cost unless expressly accepting a new offer.

5.3 Relevant changes will be communicated clearly, on a durable medium, and with reasonable notice. If a modification of digital content or service impairs access or use beyond the minimum, you may terminate free of charge within the legal period, currently 30 days from the communication or entry into force, whichever is later.

5.4 A scientific reinterpretation, classification correction, or report update is not itself a modification of the contract, nor does it imply that the original data was defective.

5.5 We may change the presentation, navigation, or settings, and withdraw features for technical, legal, or security reasons. If a feature materially included in the product is withdrawn, legally enforceable compliance and remedies will apply.

5.6 If a function is permanently discontinued, we will endeavor to give reasonable notice and allow the download of available formats, except in cases of legal urgency, security, technical impossibility, or protection of third parties.

6. Account, credentials and Web availability

6.1 You must create an account with truthful and up-to-date information, protect your credentials, do not transfer them, and immediately report their loss, theft, or unauthorized use.

6.2 Responde de la actividad imputable a su cuenta. Cada kit y animal deben vincularse al perfil admitido por el sistema; un código es de un solo uso y no puede duplicarse ni transferirse salvo modalidad de regalo, sucesión o autorización escrita.

6.3 You cannot introduce illegal, malicious, discriminatory or rights-infringing content; impersonate identities; collect user data; send unauthorized advertising; or interfere with the security, capacity, or operation of the Web.

6.4 We strive for continuity, but interruptions may occur due to maintenance, security, suppliers, or force majeure. We will restore service within a reasonable timeframe and communicate relevant incidents when appropriate.

6.5 The sheet identifies known technical requirements. You must maintain a compatible device, browser, connection, and email address, and apply reasonable security updates as directed. We are not responsible for an incompatibility caused solely by an environment other than the one reported, if such information was correctly provided.

6.6 You can report accessibility barriers in hiring, accounts, or support to info@kokogenetics.com so that an alternative means compatible with applicable regulations can be facilitated, where appropriate.

7. Products, modules and included updates

7.1 The product is the one identified in the datasheet and the order. Depending on species and modality, it may include breed and ancestry, traits, variants associated with hereditary conditions, carrier status, family tree, genetic matches, reports, and raw data formats.

7.2 The terms health, illness, risk, carrier, sensitivity, or predisposition describe genetic associations within the scope analyzed; they are not, in themselves, a diagnosis, an individual clinical probability, or a therapeutic recommendation.

7.3 Interpretive updates and features announced as included or free will be incorporated at no additional cost within the same type, account, and modality, as long as the data is compatible and the feature remains available. They do not include new samples, other types, new hardware or chips, additional sequencing, standalone products, professional consultation, or services identified as separate.

7.4 If an improvement requires a new technique or more coverage that cannot be obtained from the retained data, we may offer a paid update with new samples; rejecting it does not eliminate the report already contracted.

7.5 Content may evolve with new evidence. Each report will show version and date. A new purpose or functionality requiring acceptance will not be activated by silence.

8. Breeds, pedigree, family tree, and associations

8.1 Breed composition and family trees are statistical inferences against public or private reference populations. They do not confirm racial purity, actual progenitors, identity, ownership, or documented genealogy.

8.2 Reference populations may not match canine or feline association standards; underrepresented breeds, local populations, admixture, and inbreeding reduce resolution and can alter percentages or relatedness.

8.3 The report is not suitable for obtaining, challenging, or accrediting pedigree, official parentage, breed in a sale, reproductive fitness, commercial value, insurance, or registration with an authority. An official test may require different identification and chain of custody.

8.4 A discrepancy with the pedigree or with another provider does not in itself demonstrate that either is incorrect: they may use different references, markers, and purposes.

9. Territorial availability and circulation of samples

9.1 Availability depends on residency, purchase, delivery, sample return, species, laboratory, and results access location, and is checked before finalizing the order.

9.2 Animal biological samples are subject to transport, animal health, customs, and local controls. They must be returned from the country of purchase through the authorized channel; contact support before any exceptions.

9.3 You must facilitate your real location and not evade controls through false addresses, reforwarding, altered labels, or unauthorized transfers. Costs or losses attributable to such a circuit may be recovered to the legally permitted extent.

9.4 We can prevent hiring, adapt logistics, remove a module, or stop operating where we cannot meet requirements. Web accessibility from a territory does not constitute an offer there.

10. Who can hire, register, or submit a sample

10.1 You must be at least 18 years of age and have contractual capacity.

10.2 Declares to be the owner or legitimate responsible party of the animal, or to have sufficient authorization, and to be empowered to submit the sample and receive the results.

10.3 Mere occasional care, physical access, prior breeder status, veterinarian, shelter, insurer, prospective buyer, or family member do not establish authorization. We may request documentation, pause analysis, or block the kit in case of a reasonable dispute.

10.4 Clinics, breeders, veterinarians, shelters, and other professionals must obtain the authorization of the owner, provide them with the information and Informed Consent, document the identity and chain of custody that they announce, and not submit the report with an official scope or diagnosis that they do not have.

10.5 It may not submit a human sample, of a different species, mixed, substituted, obtained without authorization or intended to identify a person. We may reject it, keep a minimal record of the incident and take security or fraud measures.

10.6 You will not acquire the service to resell it, copy it, rebuild it, perform systematic competitive benchmarking, train models with protected content, or exploit it commercially without a written agreement. This rule does not limit opinions, critiques, rights over your data, or uses permitted by law.

11. Prices, payment, billing and promotions

11.1 The total price, taxes, currency, delivery, and other costs are shown before payment. Subsequent changes do not affect confirmed orders, except for an obvious error recognized before the commencement of the service.

11.2 We accept the means indicated on the Web. The payment entity may apply conversion or commissions unrelated to GENELINK. Payment must be completed before the service is provided, unless otherwise agreed.

11.3 We issue an electronic invoice with the provided details. The user is responsible for its accuracy and must request any special tax data in a timely manner.

11.4 Codes, discounts, affiliates, and promotions are governed by their conditions, dates, and territory; they are not cumulative or redeemable for cash unless expressly stated.

11.5 In case of non-payment, revocation, chargeback or objective indications of fraud, we may suspend the service while it is being verified. We will only claim actual, evidenced and legally claimable costs; a chargeback does not eliminate a valid debt nor the consumer's rights against an undue charge.

11. Kit delivery, risk, pick-up points and customs

12.1 We manage the shipment to the accepted address. The risk of loss of the kit to a consumer remains with the seller until material receipt by the user or indicated person, except for a carrier chosen by the consumer outside the offered options.

12.2 If the carrier deposits the order at a nearby pickup point, it must be collected within the informed timeframe. A return or reshipment caused by failure to collect or incorrect address may incur the actual cost previously communicated.

12.3 In the included shipments, the outward journey and return are covered when the sample returns from the country of purchase and with the official label. Keep the proof of postage or the carrier's first scan; from the accredited delivery to the designated carrier, we will assume the return circuit, except for incorrect packaging or declarations attributable to the user.

12.4 A shipment without an official label, with a different carrier, or outside of instructions is beyond our control. We are not responsible for its loss or infeasibility, and it does not by itself generate a free replacement, without prejudice to the conformity of the original kit.

12.5 In international operations, there may be taxes, duties, inspections, or the recipient acting as an importer. Known restrictions and costs are reported before contracting; those generated by an unauthorized change or detour correspond to the party causing it.

12.6 Logistic deadlines are estimates unless the specification qualifies them as maximums. We will notify of significant delays and apply legally enforceable remedies in case of non-compliance.

13. Registration, use, and validity of the kit

13.1 You must register the kit before taking or sending the sample. Without registration and account activation, it cannot be linked to the animal or the report issued.

13.2 You must follow the instructions for collection, fasting, contact with other animals or people, drying, packaging, identification, and return. Food, microorganisms, mixing, temperature, handling, or contamination may impede analysis.

13.3 The kit is for single use only. You must keep its components out of reach of children and animals where they can ingest them, do not use it for any purpose other than its intended one, and pay attention to the warnings on the packaging. Report any accidents or safety defects.

13.4 If the material falls, breaks, contaminates or is lost due to user handling, there is no automatic free replacement. We can offer replacement material or a discount; you will be informed of the cost beforehand and this does not affect the warranty for an original defect.

13.5 You must use the kit within 12 months of purchase and, in any case, before the printed expiration date. If the period expires due to a cause attributable to the user, we do not guarantee stability, processing, replacement, or analysis free of charge; rights for existing non-conformity remain intact.

13.6 We do not physically verify the identity of the animal. The report is attributed to the registered animal based on the sample and statements received. The domestic chain of custody is neither official nor forensic.

13.7 The use, destruction, and any exceptional conservation of the physical sample are governed by the Informed Consent.

14. Processing, quality control, repetitions and deadlines

14.1 The published results turnaround time is an estimate and begins when the laboratory receives a registered sample that passes controls and verifications are completed. It is suspended while information, authorization, or user action is missing.

14.2 The laboratory may reject or declare uninterpretable an insufficient, degraded, contaminated, mixed, incorrect species, or incompatible sample with the controls. Repetition does not guarantee a result.

14.3 If the first attempt does not yield usable data and the sample was collected and shipped correctly via the authorized circuit, we will offer a free re-run or the corresponding remedy of conformity. You may choose within three months of notification; administrative closure of the offer due to non-response does not extinguish mandatory rights.

14.4 If the invalidity arises from an objective element attributable to the user, such as an expired or unregistered kit, incorrect return, non-compliance with instructions, obvious mixing or contamination, the repeat may be charged. The price of materials, logistics, and processing will be communicated beforehand.

14.5 Unless otherwise legally provided, a maximum of three samples will be admitted for the same order: the initial one, a first free repeat when applicable, and a third only if we offer it, which may be charged according to the origin of the defect. A fourth sample will not be processed under the same order.

14.6 If after the maximum it is not possible to deliver the analysis and the cause is not attributable to the user, the corresponding refund or legal remedy will be applied. Amounts for logistics or handling effectively provided may only be excluded if they were reported and the law permits it.

14.7 In exceptional cases, a blood sample obtained by a professional may be recommended. GENELINK does not provide the extraction nor assumes its costs or risks except for express offers.

14.8 Quality indicators and technique may vary by platform and version. Current criteria are documented internally and the version used is identified in the account or report when applicable.

15. Delivery, versions, and correction of results

15.1 Results are delivered digitally in the client area. You must keep your own download of the documents you need.

15.2 Reports are identified by version and date. We can update them for new evidence, methodology, baselines, or corrections within the product's scope.

15.3 If we detect a material error, we may temporarily withdraw the report, correct it, re-issue it, and communicate the substituted version. Where reasonable, we will retain version tracking.

15.4 A scientific update may change a classification without the original sample or data being defective. We do not assume the obligation to individually notify of each publication, but we do assume the obligation to notify of known material errors affecting an issued result when appropriate.

16. Downloads, raw data, and conservation

16.1 You can download the reports and formats offered for the product. Raw data is a technical output, may contain incomplete or unvalidated calls, and does not equate to a clinical report.

16.2 Access remains as long as the account and service are active. The deletion of technical data or closure may prevent future updates, DNA Connect, support, or reanalysis without a new sample; prior warning will be given before execution.

16.3 The download does not transfer software, code, models, parameters, taxonomies, baselines, or third-party content. Legal portability refers to personal data in cases provided for by law.

16.4 Conservation, blocking, deletion, and backup cycles are governed by the Informed Consent and the Privacy Policy. Tax, quality, security, fraud, or defense obligations may justify limited conservation with restricted access.

17. DNA Connect, profiles, messaging, and moderation

17.1 DNA Connect is disabled until you activate it using a separate option. When the product includes it, its use is free of charge as long as the feature remains available and the account complies with these Terms.

17.2 Matches are estimates, not official proof. They can be ambiguous, erroneous, change with the base, or not appear. Other users may contribute false information, not respond, or misinterpret a relationship.

17.3 You retain the rights to the texts, names, photographs, or other content that you provide. You grant us, while they remain published, a non-exclusive, worldwide, and royalty-free license, limited to hosting them, technically reproducing them, displaying them to the chosen recipients, moderating them, and operating DNA Connect. You declare that you have authorization over them.

17.4 You cannot use profiles or messaging for harassment, threats, impersonation, fraud, unauthorized sales, mass scraping, illicit content, third-party data without permission, or contact contrary to the recipient's preferences.

17.5 We can use automated filters and human review provided to detect spam, fraud, abuse, risk, or violations; limit visibility, remove content, block messages, or suspend accounts. When digital services regulation is applicable, we will inform of the reason and of internal or external appeal channels, except for legal or security exceptions.

17.6 You may report allegedly unlawful content to info@kokogenetics.com by identifying the profile, message or item, location, grounds, contact details, and a good faith statement. We will evaluate diligently, objectively, and proportionally, without any general obligation of supervision.

17.7 Deactivating DNA Connect stops future visible comparisons and removes the profile from the active index within a reasonable technical timeframe. It does not delete messages, notifications, captures, or copies already lawfully received by other users.

17.8 We are not responsible for conduct, agreements, sales, meetings, or disputes between users when they do not arise from our own breach. Do not facilitate payments or sensitive data to strangers and report abuses.

18. Professional Access and third-party services

18.1 If Professional Access is offered, you identify the veterinarian or recipient, scope, and duration. Authorization is requested upon activation and may be revoked; it is not presumed from these Terms.

18.2 The revocation prevents future access from the platform, but does not delete copies legitimately downloaded or incorporated into a medical record or file.

18.3 GENELINK is responsible for the operation of its platform. The professional or third party is responsible for their enablement, confidentiality, interpretation, decisions, and subsequent retention, unless it is a professional service expressly contracted to GENELINK.

18.4 Links, tools, confirmatory labs, and third-party services are provided for reference. We do not control their availability, security, terms, or conclusions, nor does their inclusion imply endorsement. Verify the recipient before sharing or uploading information.

19. Withdrawal, return, and early commencement

19.1 An order can well integrate physical, logistics, analysis and digital content or service. Each component retains its legal regime; an exception applicable to one does not automatically extend to the others.

19.2 The consumer has 14 calendar days to withdraw without reason. For the kit, the period begins with material possession; for the service, with hiring.

19.3 You may use the form in Annex I, any unequivocal statement sent to info@kokogenetics.com or the online function that will be enabled. We will acknowledge receipt on durable support.

19.4 We will only begin the analysis during the withdrawal period if you request it by separate action. If you withdraw before completion, you may owe the pro-rata portion actually provided when legal requirements are met.

19.5 The right over a fully performed service only lapses if it began with prior express consent and acknowledgement of the loss upon completion. The immediate supply of non-physical digital content likewise requires the legally required consent and acknowledgement.

19.6 Sealed material that is not suitable for return for health or hygiene reasons may be excluded upon unsealing. The exception affects the opened physical component, it does not in itself eliminate the right to an uninitiated analysis or the warranty of conformity.

19.7 If the kit is still sealed, return it within 14 days of communicating your withdrawal. We will refund the legally owed amount, including standard shipping where applicable, by the same payment method. We may withhold the refund of the goods until we receive them or proof of their shipment. The direct cost of return shall be borne by the consumer if previously informed, except in cases of defect.

19.8 If you purchased from a third-party seller, you must exercise the withdrawal from the physical sale before them, without prejudice to the obligations that GENELINK has directly assumed for the analysis.

21. Nature of service and veterinary decisions

21.1 The reports are informative and educational. They do not constitute veterinary diagnoses, do not confirm or rule out disease, and do not substitute for examination, clinical history, confirmatory testing, or professional judgment.

21.2 No technique is infallible. We do not guarantee 100% accuracy, a specific breed, variant, lineage, percentage, diagnosis, benefit or outcome when the scientific nature of the service prevents it.

20.3 Genetic vulnerability means statistical probability, not certainty. Knowledge evolves and variants and associations can be reclassified. Performance varies by ancestry, technology, and region analyzed. In whole-genome sequencing, variants of uncertain significance may be detected, and uninterpretable regions may exist. Routine reports include only variants with sufficient evidence to be classified as pathogenic or likely pathogenic; the reporting of variants of uncertain significance is a separate product that is only issued if you expressly request it and contract it separately.

20.4 Detection of every vulnerability, carrier status, pharmacogenetic interaction, kinship, ancestry, or characteristic is not guaranteed. Full limitations and the handling of incidental findings are described in the Informed Consent.

20. License, intellectual property, data mining, and prohibited uses

20.1 You retain legal rights to your personal data and may use your downloads. GENELINK and its licensors retain rights to the Web, software, databases, models, algorithms, methodology, design, texts, trademarks, interpreted reports, and other protected content.

22.2 Upon contracting, you receive a personal, limited, non-exclusive, and non-transferable license to consult and download the included reports, keep a copy, and share it privately with family members or professionals. The code, knowledge base, or any commercial exploitation rights are not transferred.

22.3 Without written authorization, and without limiting uses permitted by law, it is prohibited:

20.4 Without written authorization, except for uses permitted by law, it is prohibited:

Publish, resell, sublicense, commercially exploit, or provide systematic access to reports, content, kits, or accounts.

Massively extract, scrape, use bots, automate queries or bypass limits, geoblocking, authentication, security, or payments.

Perform reverse engineering, decompile or reconstruct algorithms, models, taxonomies, rules or knowledge bases, except for an irrevocable exception.

Train, adjust, evaluate, compare or feed artificial intelligence or machine learning systems with Koko Genetics's protected texts, reports, metadata, structure or content.

Create or improve competing products through systematic use of content, taxonomies, interface, or reporting structure.

Use results for self-diagnosis, self-medication, antibiotic selection, forensic purposes, legal affiliation, employment decisions, insurance, immigration, or discrimination.

Present a report as a validated clinical trial when it is not, remove version notices or attribute modified claims to Koko Genetics.

20.5 Prohibitions do not prevent the exercise of data protection rights, communicating information to a professional, making a lawful private copy, investigating a vulnerability in good faith under an authorized program, or making non-derogable uses.

23. Archivos externos, enlaces y contenidos de terceros

23.1 Cuando se permita cargar datos de otro proveedor, declara que corresponden al animal indicado y que puede aportarlos. Autoriza las operaciones técnicas necesarias para el servicio solicitado.

23.2 No verificamos identidad, cadena de custodia, técnica, cobertura, integridad o calidad del proveedor de origen. El archivo puede ser incompatible, incompleto o generar menos informes y no valida el análisis original.

23.3 Las herramientas de terceros pueden producir interpretaciones distintas. GENELINK no controla sus términos, seguridad o conclusiones. Cargar o descargar datos fuera de Koko Genetics queda bajo la relación con ese tercero.

23.4 Puede enlazar a la página de inicio sin marcos, reproducción, marca no autorizada o apariencia de patrocinio. Los enlaces externos de la Web no implican aprobación y se rigen por el tercero.

21. Data protection, research and artificial intelligence

21.1 The processing of data and samples is governed by the Informed Consent and the Privacy Policy. Non-essential cookies require consent according to the Cookie Policy.

21.2 Internal research, external scientific research, development with commercial collaborators and combination Koko Genetics--Koko Genetics are voluntary, independent and withdrawable options. They do not condition purchase, ordinary price or support.

21.3 Only when authorized in the corresponding category may GENELINK use pseudonymized or anonymized data to develop, train, validate, and audit analytical models or AI systems within the described lines. These Terms do not extend consent.

21.4 The prohibition in section 20 protects GENELINK content from third-party use; it does not make user data the property of GENELINK nor does it limit their legal rights.

21.5 Research with the physical sample is not indicated and requires separate consent and the applicable project, collection, or biobank protocol.

22. Account Suspension, Cancellation, and Closure

22.1 We may suspend access or processing, with prior notice where feasible, for fraud, non-payment, security risk, material breach, prohibited use, unlicensed samples or data, or territorial circumvention.

22.2 The measure will be necessary and proportionate. If it is rectifiable, we will grant a reasonable period, except in cases of security urgency, fraud, risk to third parties, or legal impossibility.

22.3 Before final closure, we will allow the download of available reports and data, unless a legal obligation, an order from an authority, or a temporary and justified security measure prevents it. The restriction will be lifted when the cause ceases.

24.4 You may close your account at any time. The closure is governed, as regards data, by the Informed Consent and the Privacy Policy.

25.5 El cierre no extingue importes vencidos, reclamaciones existentes ni las cláusulas que por naturaleza deban sobrevivir, incluidas propiedad intelectual, prueba, responsabilidad y ley aplicable.

25. Responsibility

23.1 GENELINK undertakes to perform what has been contracted with diligence and in accordance with the order, these Conditions, the Informed Consent, and applicable technique. It does not guarantee a specific microorganism, result, benefit, or recommendation when its nature and limitations reasonably prevent such a guarantee.

23.2 To the extent that the damage does not arise from our own breach, we are not liable for decisions made against section 19; third-party interpretations; inaccurate self-declared data; voluntary disclosure; use of outdated copies; nor for loss or invalidity caused by an attributable breach of collection, storage, or shipping.

23.3 For users who do not have the legal status of consumers, and where permitted by law, contractual liability for foreseeable direct damages and non-essential obligations is limited to the amount paid for the affected service; loss of profit and indirect losses are excluded. With respect to consumers, any limitation only operates to the extent permitted and never reduces mandatory rights.

23.4 Nothing limits liability for fraud or gross negligence; death or injury by negligence; defective product; imputable breach of data or confidentiality; lack of conformity; essential obligations; nor any liability that cannot be limited.

25.5 You must take reasonable steps to avoid or reduce harm, including the secure backing-up of your exports and the early notification of any incident. This obligation does not displace Koko Genetics's legal burden or reduce non-waivable remedies.

26.6 Cada parte adoptará medidas razonables para evitar o mitigar daños y comunicará incidencias con información suficiente, sin que ello acorte plazos legales ni condicione derechos imperativos.

26. Outsourcing, assignment, and change of control

26.1 We can rely on laboratories and on providers of hosting, payments, logistics, and support, remaining responsible to you for our obligations. Your intervention on the data is regulated in the privacy documents.

26.2 We may assign the contract in a merger, demerger, financing, restructuring, sale of assets or business transfer, provided that the assignee assumes the obligations, their rights are not reduced and no cost is imposed on them. We will inform you on a durable medium and, if the change materially affects an ongoing performance, you may cancel it before it takes effect in legally enforceable cases.

24.3 This clause alone does not authorize the standalone sale of personal data or samples. Any transmission is governed by the Privacy Policy, Informed Consent, and law.

26.4 The account is personal. You may not assign it or transfer the contract except under the gift option expressly provided, by legal succession, or with our written consent.

27. Force majeure and continuity

27.1 Neither party shall be liable for delay or non-performance caused by events beyond its reasonable control, such as disasters, epidemics, conflicts, general telecommunications, power or transportation failures, critical vendor incidents, acts of authority or cyberattacks unavoidable despite adequate measures.

27.2 The affected party shall inform without delay and make reasonable efforts to resume performance. If the cause persists for a prolonged period, either party may terminate the affected part of the contract with reimbursement of payment made and not performed.

26. Attention, claims, and alternative dispute resolution

26.1 You can make a claim to info@kokogenetics.com. We will acknowledge receipt and respond within the applicable legal timeframe and, normally, within a maximum of 30 days.

26.2 You can turn to the consumer organizations and alternative dispute resolution entities in your country. The Consumer Arbitration Boards will have jurisdiction when GENELINK is affiliated with or accepts specific arbitration. The old European online dispute resolution platform has been abolished and should not be used as a channel.

26.3 For security or quality incidents, write to info@kokogenetics.com. We can investigate, correct, temporarily withdraw or re-issue reports and communicate with authorities when appropriate.

29.4 Incidentes de seguridad, contenido ilícito, muestras o resultados erróneos, accidentes o riesgos del kit deben comunicarse a la misma dirección con pedido, lote, perfil o elemento afectado y los datos necesarios para investigarlos.

27. Communications and electronic evidence

27.1 Contractual communications will be sent to the account email. Platform notices that are to constitute durable medium will be downloadable or will be sent by email. You must keep your details up to date.

27.2 We record order, product, country, price, version, and footprint of documents, date and time, acts of acceptance, consents, communications, and proportional technical identifiers necessary for security and testing.

27.3 Electronic records are evidence, not irrefutable presumptions. The client may download their copy and provide evidence to the contrary.

28. Other provisions

28.1 Partial invalidity. If a clause is void or unenforceable, the remainder remains valid and the stipulation shall be integrated in accordance with the mandatory rule and the closest lawful purpose.

28.2 No waiver. The failure to exercise a right promptly does not imply a future waiver.

30.3 Integrity. These Terms and the documents in section 2.2 constitute the entire agreement between the parties with respect to its subject matter.

28.4 Headings. Headings facilitate reading and do not limit the content of the clauses.

31.5 Salvo previsión legal, el contrato no atribuye derechos a terceros distintos del titular legitimado, GENELINK, sus sucesores y los beneficiarios expresamente identificados.

31. Languages, applicable law and courts

29.1 The contract may be concluded in the available languages. The original is Spanish; translations are for ease of understanding. In case of discrepancy, the contracted version or the solution required by the mandatory law of the consumer's country shall prevail.

31.2 These Conditions are governed by Spanish law. If you contract as a consumer, you may bring proceedings before the courts of your domicile and you are protected by the mandatory consumer protection rules of your country of habitual residence. In all other cases, the parties submit to the Courts and Tribunals of Valencia (Spain).

32.3 El consumidor puede acudir a los tribunales legalmente competentes de su domicilio. En relaciones no consumidoras, las partes se someten, cuando la ley lo permita, a los Juzgados y Tribunales de Valencia, España.