Information Updates and Sample Repetition Policy:

GENELINK, S.L. (trademark «Koko Genetics»), NIF B98649494, Arquitecto Mora street 5, 2nd floor, 4th door, 46010 Valencia, Spain · info@kokogenetics.com · Telephone: +34 960 090 596.

This Policy forms part of the contract along with the Legal Terms and Informed Consent, and is accessible on the Web before contracting. It explains what technology we use to analyze your animal's sample, how that technology evolves, how reports are updated, and what happens if a sample does not meet the minimum quality criteria.

1.1 The objective of Koko Genetics is that anyone can know the genetic information of their pet from anywhere and share it with their trusted veterinarian. For this, we maintain a platform that stores, interprets and updates that information.

1.2 This Policy applies to Koko Genetics products to the extent that they are available for the corresponding species and country.

1.3 The terms of contracting, payment, included updates and withdrawal are detailed in the Legal Terms. The scope, limitations and data processing are detailed in the Informed Consent. In case of discrepancy, those documents prevail in the matters they regulate.

2.1 The analysis is performed by genotyping with a proprietary microarray developed on Thermo Fisher technology, which directly interrogates around 60,000 genetic markers.

2.2 From those measured markers, approximately 585,000 additional positions are estimated using statistical imputation algorithms. It is important to understand the difference: imputed markers are not measured directly, but are inferred from the measured ones and from reference populations, with the inherent uncertainty. Their reliability depends on the species, breed, and the representation of that population in the reference databases.

2.3 The product analyzes a defined set of markers and not the entire genome. It may not detect rare, novel, structural, or variants not included in the version used. The validity of an association may differ between breeds and species.

2.4 We apply quality controls in the laboratory and in data processing, but no genetic technique is infallible. The full limitations are described in the Informed Consent.

2.5 As technology evolves, we may incorporate broader genotyping chips, new reference databases, or next-generation sequencing techniques. These improvements are applied to analyses performed from their implementation and do not, by themselves, generate a right to repeat a previously issued analysis free of charge.

3.1 The chip version with which the sample was analyzed is indicated in your private area.

3.2 We maintain support for previous versions as long as it is technically and reasonably possible, so that the reports remain available and can continue to be updated under the terms of section 4.

3.3 If a version can no longer be maintained due to technical reasons or unavailability of the provider, we will inform you in advance with reasonable notice, explain which functions are affected, and offer you available alternatives. Your rights of access and portability are not affected.

3.4 Voluntary change to a newer version. If you wish for the information to be obtained with a newer chip or with other technology, write to us at info@kokogenetics.com and we will indicate the current options. A technology change requires a new analysis and, unless otherwise indicated, a new sample, at the prevailing price and conditions, which will be communicated to you before you confirm anything. The change does not eliminate previous reports, which remain identified by their version and date.

4.1 Breed assignments, trait associations, and variant classifications depend on the databases and models in effect at the time of analysis and are subject to periodic review.

4.2 We may update the interpretative content of reports without a new sample, within the functionalities included in your product and in accordance with the updates section of the Legal Terms. Each report is identified by version and date.

4.3 An update may modify, qualify, or withdraw a previous result: a breed may be reassigned, an estimated kinship may change, and a variant may be reclassified. This is part of the nature of the analysis and does not constitute an error in the previous report.

4.4 We do not undertake the obligation to contact you individually each time an interpretative change occurs. We will do so when a quality control reveals a material error affecting your result, in which case we may correct it, temporarily withdraw it, and inform you of the corrected version.

4.5 No result, neither the initial nor the updated one, replaces the assessment of a veterinarian or confirmation through a validated test in an accredited veterinary laboratory.

5.1 To issue reliable results, the sample must meet the current minimum quality criteria. These are currently:

• DNA concentration obtained greater than 50 ng/µl.
• Call rate greater than 0.95.

5.2 These criteria reflect the state of the art and our quality management system, and may be updated. The criterion in effect at the time of the analysis will apply, which will be stated in the published version of this Policy.

6.1 In most cases, a single sample is sufficient. On occasion, the quantity or quality of the DNA obtained does not meet the minimum criteria. This is usually due to incorrect collection — having fed the animal shortly before, contact with another animal or person, contamination with food or remains, insufficient quantity — or to factors of the animal itself, such as mucosal dryness, infections, or certain health conditions.

6.2 The laboratory may also reject or declare a degraded, mixed, incorrect species, or incompatible sample with controls as uninterpretable.

6.3 If the first analysis does not produce usable results and the sample was collected and sent correctly through the authorized channel, we will offer you a new kit at no cost to repeat the collection, extraction, and analysis.

6.4 Maximum samples. Unless otherwise legally stipulated, a maximum of two samples are admitted for the same order: the initial one and the free repeat when applicable. A third sample is not processed under the same order.

6.5 If after that maximum it is not possible to deliver the analysis and the cause is not attributable to you, the refund or the corresponding legal remedy will be applied in accordance with section 8.

6.6 Repeating the sample collection does not guarantee satisfactory results. In exceptional cases, it is not possible to obtain results from saliva or oral swabs, and a blood sample obtained by a professional would be necessary. Koko Genetics does not provide blood extraction services, nor does it assume its costs or risks, unless expressly offered.

6.7 The free repeat does not replace the legal remedies for conformity.

7.1 The repetition will not be free when the invalidity results from an attributable breach of the collection, conservation, quantity, identification, labeling, deadline, or shipping instructions.

7.2 Attributability must be supported by an objectively verifiable element: expired or unregistered kit, incorrect label or return circuit, shipment outside the deadline, manifestly contaminated or tampered sample, mixing of animals or incorrect species. In the absence of such an element, the incident will be treated as not attributable to you and the repetition will be free of charge in accordance with section 6.

7.3 Before charging any amount, we will inform you of the price of the material, logistics, and, if applicable, the new processing, and we will not apply it without your confirmation.

7.4 If the collection material suffers accidental damage during the collection, the replacement scheme provided for in the Legal Terms applies: a free kit is not sent, but a voucher is provided that covers the material and its shipment, without repaying the analysis service.

7.5 If the authorized carrier loses the sample after you have certified its correct delivery, the repetition is free of charge.

8.1 You have three months from our email to inform us if you wish to repeat the sample or terminate the contract. If we do not receive a response, we will send you a reminder before that period expires.

8.2 After three months without a response, we will administratively close the incident and will not reserve material or laboratory capacity for that order. This closure does not extinguish the rights that regulations recognize for you as a consumer: if you write to us later, we will evaluate your request in accordance with this Policy and applicable law.

8.3 When the impossibility of issuing the results is not attributable to our company and you choose to terminate the contract instead of providing a new sample, we may process your request for termination and refund, from which an amount of €50 (or its equivalent in local currency) will be deducted for management and shipping costs. Only amounts for logistics or handling actually provided may be excluded if you were previously informed and the law permits it.

8.4 The refund will be made by the same payment method used for the purchase, unless otherwise agreed, within 14 calendar days after you inform us of your decision.

8.5 The foregoing is without prejudice to the right of withdrawal and the legal guarantee of conformity, which are regulated in the Legal Terms and are not limited by this Policy.

9.1 In addition to sample quality, it may be impossible to issue results if the sample is received damaged or late, if the kit is expired, if it has not been registered, if its link to an account and an animal cannot be verified, or if there is a reasonable dispute over animal ownership.

9.2 In such cases, we will notify you, stating the reason and the available options. When the cause is not attributable to you, the provisions of sections 6 to 8 shall apply.

10.1 You must register the kit and send the sample within 12 months of purchase and, in any event, before the expiry date printed on the material. Once either of these limits is passed, we cannot guarantee the viability of the collection or the validity of the analysis, and this Policy does not entitle you to a free repeat.

10.2 If your kit has expired unused, please write to us: we will advise you of the current conditions for purchasing replacement material.

11.1 Communications regarding sample incidents, repetitions, and updates are sent via email to the address associated with your account and, where applicable, through notices on the platform. It is your responsibility to keep it updated and accessible.

11.2 We keep records of these communications within our quality management system.

12.1 This Policy has a version code and date. The version in effect at the time of purchase applies to each order, unless a later one is more favorable.

12.2 We may update it for technical, scientific, legal, or supplier reasons. You can request the version history by contacting info@kokogenetics.com.

12.3 For any questions about this Policy: info@kokogenetics.com.